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Product Availability

We offer the best selection of New Era apparel, headwear, and New Era fan gear on the internet. With hunderds of products in-stock, we have what you are looking for to support the New Era.

Most of the products we offer are typically available in our stores. We do occasionally offer product that is exclusive to our website and not available in store. These products will be designated as such on our website.

To serve you better, we continuously fine-tune our merchandise assortment. If you don't see a particular item you want, we may carry it later, so please check with us again.

Most items we carry are In Stock and ready to ship. Some products (Pre-Order) are not available until a certain date. Other products (Special Order) are shipped from another facility and require additional handling time. Please read the details below for more information.

 


Gift Cards

New Era currently does not offier gift cards for purchase. We will be adding the ability to purchase digital gift cards in the near future. While we don't offer them for purchase, we do accept New Era gift cards thta have been previously purchased.

Redeeming a Gift Card

Redeeming an electronic gift card on our website is easy. Follow these simple steps:

  1. Shop our website and add the items you wish to purchase to your shopping cart.
  2. When you're ready to checkout, click "Shopping Cart."
  3. Proceed through the checkout.
  4. Enter your Gift Card Number and 4 digit pin on the Payment Information page and click "Review Order."

We accept multiple forms of payment if your purchase exceeds the balance of the Gift Card. You can pay for the remainder of the purchase by using a credit card, but you may only use one Gift Card at a time in conjunction with a credit card.

When using a Gift Card, please hang on to it until you have received your order and are satisfied with the product. When returning an item that was purchased using a Gift Card, the dollar amount used will be refunded to that same Gift Card. Also, after an order is placed using a Gift Card, it may be necessary to amend your order and credit your Gift Card.

 


Saved Shopping Bag

You can create a saved shopping bagt for any occasion, use them for birthdays, holidays, weddings, and graduations - or as simple shopping lists.

Creating a Saved Shopping Bag
To create a wish list, you'll need to sign in to your account. If you don't already have an account, it's easy to create one.

Adding Items to a Saved Shopping Bag
To add items to your shopping bag, you must first sign in to your account. Once you are signed in, look for the "Add to Shopping Bag" button on the product page to start building your wish list.

 


Frequently Asked Questions (FAQ)

How accurate are the colors of the hats pictured?
We have made every effort to display the true colors of our products. Keep in mind that the actual colors you see will depend on your monitor; therefore we cannot guarantee that your monitor's display will be completely accurate.

What if the product I want is out of stock?
Our web site is designed so that once the last available style or size has been ordered, that product is instantly removed from the site. Therefore, you are only shown inventory that is available. You can always contact our Customer Care Department to check on the availability of a particular style or size. We can be reached at 866.700.4150 Open 8am - 7pm CST, 7 days a week.

How can I track my order?
You will be notified by email when your order ships, this email will include the shipping carrier and tracking number. If you're not sure whether or not your order has shipped, you can check the status of your recent orders in My Account. You can also track your order by calling us at 866.700.4150, Open 8am - 7pm CST, 7 days a week. Tracking information may not be available until the following business day.

Where is my order?
You can visit My Account to find out when your order shipped. Most orders will be shipped within one business day of purchase from our Distribution Center in Memphis, Tennessee. Most carriers, as well as our distribution center, are closed on weekends and holidays -- therefore, orders will not be processed on these days.

Why am I required to pay sales taxes?
Merchants are required to collect sales taxes when the customer is in the same state/province or the merchant has "substantial nexus" in the customer's state/province. Nexus is typically defined by physical presence, but may also be defined by business activity, affiliation or other kind of presence.

No sales tax is charged when purchasing gift cards; however, purchases paid for with a gift card may be subject to tax.

How do I edit my order?
You can edit your order as long as your order hasn't already entered the shipping process by calling the Customer Care Department at 866.700.4150, Open 8am - 7pm CST, 7 days a week.

We're unable to combine or add items to the following types of orders:

  • Orders that have already entered the shipping process.
  • Replacement orders generated by our customer care department.
  • Orders that contain out-of-stock items.

Can I combine my orders?
Sorry, we are currently unable to combine orders.

Can I cancel my order?
You can cancel an order if it has not entered the shipping process. Often it is too late to cancel an order because we start processing orders for "In Stock" items within one business day of purchase. If your order has been processed and it's too late to cancel you will need to place a return for the order after you receive it.

To request an order cancellation, call our Customer Care Department at 866.700.4150, Open 8am - 7pm CST, 7 days a week, or by visiting the Order History section of My Account.

What do I do if I enter an incorrect shipping address on my order?
Once an order has been placed, there is a very small window of opportunity to correct incorrect shipping addresses, and you can only change the shipping address if your order has not yet been processed. To check on an orders status please see your My Account page or contact our Customer Care Department at 866.700.4150, Open 8am - 7pm CST, 7 days a week. We will do our best to fulfill your request. If your address cannot be changed prior to delivery, we will need to wait for the package to be returned back to us as undeliverable.

What do I do if my order was delivered to the wrong address?
The carrier delivered my package to the wrong address. What do I do? Contact us immediately! We will work with the carrier to correct the situation as quickly as possible.