Contact

 

We're still here to help, just in a different way. Phone support has been suspended at this time but you can still reach us by clicking the "Help" button in the bottom right corner of the page.

Monday - Friday: 9AM-5PM EST

Saturday - Sunday: Closed 


For Media Inquiries: media@neweracap.com

For customer service issues please email: questions@neweracap.com or use the Help button on the lower right. 


Holiday hours

Our Contact Center will be closed in observance of the following holidays:

01/20/25 - MLK Day

04/18/25 – Good Friday

05/26/25 - Memorial Day

06/19/25 - Juneteenth

07/04/25 - July 4th  

09/01/25 - Labor Day

11/27/25 - Thanksgiving

11/28/25 – Limited Hours

12/25/25 - Christmas Day

12/26/25-12/31/25 - Limited Hours

01/01/25 - New Year’s Day