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Mail your question or comment regarding our website to:
Attn: Customer Care
160 Delaware Ave
Buffalo, NY 14201


We're still here to help, just in a different way. Phone support has been suspended at this time but you can still reach us by clicking the "Help" button in the bottom right corner of the page.

Monday - Friday: 9AM-5PM EST

Saturday - Sunday: Closed 

Holiday Hours

Our Contact Center will be closed in observance of the following holidays:

04/15/22 - Good Friday

05/30/22 - Memorial Day

07/04/22 - Independence Day

09/05/22 - Labor Day

11/25/21 - Thanksgiving Day

12/24/21 - Christmas Eve (Closed at 12PM EST)

12/27/21 to 12/30/21 - Limited Hours

12/31/21 - New Year's Eve (Closed at 12PM EST)

01/01/22 -  New Year's Day

Corporate Headquarters

New Era Cap Company, Inc
160 Delaware Avenue
Buffalo, New York 14202


Please complete and send the following form with any questions and/or comments you may have regarding New Era. One of our customer care representatives will return your message as quickly as possible when a response is required.