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Customer Support

Further Assistance

By shopping online with NewEraCap.com, you're putting your trust in us, and we value that trust above all else. This is why we want to answer any question that we can to make you feel more secure in your decision.

Please note the two different customer care phone numbers based on order date. The New Era By You™ phone number should be used for custom cap orders only.

For Orders Placed PRIOR to September 12, 2017
Customer Care

7am - Midnight CST, 7 days a week
866.338.1365
customerservice@shop.neweracap.com

For Orders Placed AFTER to September 12, 2017
Customer Care
 
8am - 7pm CST, 7 days a week 
866.700.4150 
customerservice@neweracap.com

New Era By You™ Customer Care for Custom Cap Orders:
877.632.5950 ext. 1550
9am - 5pm (EST), Monday-Friday; Closed Saturday, Sunday

NewEraCap.com
Attn: Customer Care
160 Delaware Ave. 
Buffalo, NY 14201