By shopping online with NewEraCap.com, you're putting your trust in us, and we value that trust above all else. This is why we want to answer any question that we can to make you feel more secure in your decision.
Please note the two different customer care phone numbers based on order date. The New Era By You™ phone number should be used for custom cap orders only.
For Orders Placed PRIOR to September 12, 2017
7am - Midnight CST, 7 days a week
For Orders Placed AFTER to September 12, 2017
8am - 7pm CST, 7 days a week
New Era By You™ Customer Care for Custom Cap Orders:
877.632.5950 ext. 1550
9am - 5pm (EST), Monday-Friday; Closed Saturday, Sunday
Attn: Customer Care
160 Delaware Ave.
Buffalo, NY 14201