Contact

We're still here to help, just in a different way. Phone support has been suspended at this time but you can still reach us by clicking the "Help" button in the bottom right corner of the page.

Monday - Friday: 9AM-5PM EST

Saturday - Sunday: Closed 

For Media Inquiries: media@neweracap.com

For customer service issues please email: questions@neweracap.com or use the Help button on the lower right. 

Holiday Hours

Our Contact Center will be closed in observance of the following holidays:

 

1/15/24 - MLK Day

3/29/24 – Good Friday

5/27/24 - Memorial Day

6/19/24 - Juneteenth

7/4/24 - July 4th  

9/2/24 - Labor Day

11/28/24 - Thanksgiving

11/29/24 – Limited Hours

12/25/24 - Christmas Day

12/26/24-12/31/24 - Limited Hours

1/1/25 - New Year’s Day