We're still here to help, just in a different way. Phone support has been suspended at this time but you can still reach us by clicking the "Help" button in the bottom right corner of the page.
Monday - Friday: 9AM-5PM EST
Saturday - Sunday: Closed
For Media Inquiries: media@neweracap.com
For customer service issues please email: questions@neweracap.com or use the Help button on the lower right.
Our Contact Center will be closed in observance of the following holidays:
01/19/26 - MLK Day
04/03/26 – Good Friday
05/25/26 - Memorial Day
06/19/26 - Juneteenth
07/04/26 - July 4th
09/07/26 - Labor Day
11/26/26 - Thanksgiving
11/27/26 – Limited Hours
12/25/26 - Christmas Day
12/26/26-12/31/26 - Limited Hours
01/01/27 - New Year’s Day
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