Contact

We're still here to help, just in a different way. Phone support has been suspended at this time but you can still reach us by clicking the "Help" button in the bottom right corner of the page.


Monday - Friday: 9AM-5PM EST

Saturday - Sunday: Closed 


For Media Inquiries: media@neweracap.com

For customer service issues please email: questions@neweracap.com or use the Help button on the lower right. 


Holiday hours

Our Contact Center will be closed in observance of the following holidays:

01/19/26 - MLK Day

04/03/26 – Good Friday

05/25/26 - Memorial Day

06/19/26 - Juneteenth

07/04/26 - July 4th  

09/07/26 - Labor Day

11/26/26 - Thanksgiving

11/27/26 – Limited Hours

12/25/26 - Christmas Day

12/26/26-12/31/26 - Limited Hours

01/01/27 - New Year’s Day